Installation Instructions

This guide will walk you through installing all software components needed to operate the PALIDIN Desktop system for v3.1.3 and beyond. 

System Requirements

ComponentRecommended
CPU: Intel OnlyIntel Core i5 (minimum 2 GHz )
RAM8 GB
Disk Space128 GB
Operating SystemWindows 10 Pro 64 bit or 11 Pro 64 bit
Warning – Do NOT connect your scanner device (ID-150, PENTA, AT10K, etc.) to your computer until all programs are installed. Full-Admin privileges required to install the software.

Download the PALIDIN Installer

Recommendation – FraudFighter recommends, strongly, to log all users out of the PC before installation. Then login using a full-admin user account to prevent multiple UAC prompts during installation

1. Ensure you have provided PALIDIN Support with your PC Name, License Key, and Store Location before moving forward with the installation.

2. Log out all users/apps

3. Download the PALIDIN Installer. The installer includes all the programs you need to install the system. Download the installer by clicking one of the links below:

Stable Release

A version that has been fully tested for 30+ days

or

Insider Release

Newest release that includes the latest library and features

3. If your internet browser asks whether you want to “run” or “save” the file, you can click save so that you have the file in your “Downloads” folder for future use.

4. Once the installer has finished downloading, right – click the program and run as Admin.

5. The PALIDIN by FraudFighter Wizard window will open, and the “Welcome to the PALIDIN Setup Wizard” window will appear. Now you are ready to start the installation process. Click “Next”

6. Fully read and accept the FraudFighter License Terms. Scroll down to enable the checkbox. Click “Next”

7. Copy/Paste your PALIDIN Portal Key and click “Next”

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8. Click “Install”, PALIDIN will automatically begin to install all necessary software components and drivers. 

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9. When the installer finishes, hit “Close”

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10. Right click the PALIDIN desktop icon and select “Run as administrator” 

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11. Plug in the scanner

If you run into any problems with the installation or have any questions, please contact us by: 

Calling:  (800) 883-8822 
Emailing:  [email protected] 

Visit our help site: https://palidinsupport.fraudfighter.com/ 

 Monday-Friday 
7AM – 5PM PST 

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If you run into any problems with the installation or have any questions?

Our team of fraud prevention specialists is here to guide and
provide support for all your fraud prevention needs!
Business Hours 8:00AM – 5:00PM Pacific Time; Monday–Friday.